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The production of transactional billing and its associated correspondence demands the highest levels of accuracy, security and timeliness of delivery.
etrinsic won the contract to handle printed material connected with the billing cycle for telecoms provider, Telewest in 2002 and the partnership continued when Telewest was taken over by Virgin Media in 2007.
Consistency of performance and successful ongoing project management ensured etrinsic's retention as a key business partner when the contract came up for renewal.
On a daily basis, etrinsic manages secure data receipt and download, full textual editing services, data sortation and all aspects of the personalisation, finishing and enclosure processes associated with this highly sensitive material. A wide variety of correspondence is produced ranging from overdue account letters to those offering a payment plan.
"In addition to achieving our service level agreements, we have consistently offered advice and guidance with regard to pack formats and proofing/amendment processes which have resulted in even greater efficiencies," adds Dan Birks, etrinsic's Head of Sales.
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